Frequently asked questions

• Why would I choose NAV?
  • We do not want to bore you with bombastic speeches about TCO, ROI, competitiveness and other commercial terms. What you need to remember is that the major difference between us and most other providers is that we bet on solid growth, not on the "money now" concept. We prefer prevention to treatment, and to give up a problem customer rather than have a hundred dissatisfied ones. We have understood that in this industry, compromises and patching only prolong and extrapolate problems — we want you to remain our customers because you want to, not because you are bound by contractual terms. We believe in balanced solutions in terms of cost, performance and stability, understanding the balance between these three components and thereby making correct strategic decisions.

• I have an issue, how can I contact you?
  • The only inconvenience that can arise in developing an affinity between a particular customer and a particular colleague is situations where the customer has an issue to resolve and tries to contact our colleague who is on holiday. Therefore, we consider that all requests should be sent to the technical or commercial department, and each will be picked up by an available person. For technical incidents or requests, open a support ticket from your client account in the Support > Tickets section, or send an email to support [at] nav [dot] ro using the email account declared when registering on the NAV website (https://client.ro). For commercial questions, write to office [at] nav [dot] ro or call us at 021-655-5555.

• Shared hosting, dedicated server or VPS?
  • For a simple presentation site and a few email addresses, the best solution is a shared hosting account. If you have the technical skills required and want a higher level of control but a limited budget, choose a VPS. And if your web application needs top performance, full resource guarantee and complete isolation from other customers, the recommended solution is a dedicated server.

• My service is no longer working — what do I do?
  • For web hosting or reseller web accounts, it almost always concerns an automatic block of your IP, triggered after detection of suspicious activity. To speed up resolution, read the question "I cannot access the website and/or email — how can I fix it?". If you do not have this issue, please open a support ticket from the client interface at https://client.ro or send an email to support [at] nav [dot] ro — but it is important to send it from the address you used when you registered your client account. If you contact us from another email address, your message will be rejected.

• I cannot access the website and/or email — how can I fix it?
  • For web hosting accounts, it almost always concerns an automatic block of your IP, triggered after detection of suspicious activity. To speed up resolution, please log into your account; in the client area, in the left-side menu, you will find the UnBan Center option. Through this you can immediately unblock your IP address.

• I cannot manage — can you help me?
  • Administration services are extremely expensive. Do not take our word for it — search the internet (eliminating fairy-tale offers from "hosting firms" that are not even registered as commercial companies). To a fairly limited extent, if we have the time available and it is a popular application we have dealt with before, we may be able to help. This, however, is not a guarantee that you can give up the administration subscription you have with the company that built your website, hoping from the start that we can take over this issue. Such a problem can sometimes be resolved even within a few days, if only by then we find time, and in some situations this interval can be unacceptably long.

• Can you help me technically?
  • NAV Communications services are unmanaged. This means we provide you with the necessary infrastructure (hardware support and internet connectivity) for your application to run, along with popular administration tools, e.g., cPanel or SolusVM, which allow a user without much technical experience to create and manage their own FTP account, email account, database, etc.

• How are services billed?
  • Invoices for newly ordered services can be paid in the last step of the order process. We recommend payments by credit card or PayPal. We believe in the advantages of the self-service concept, so we implemented technical solutions for the automatic activation of most services — once you complete the payment using one of these means, within a few seconds the service is activated, the domain is registered, and you receive by email all the information you need to start working. You can also pay by payment order or bank transfer, but with payment order there is the inconvenience of a considerable duration between the moment you pay and the moment the funds arrive in our account. In conclusion, we recommend the 2 electronic payment options; alternatives remain only for cases where you cannot use either of the 2 recommended methods.

• How long does it take to activate a service or domain?
  • Shared hosting services, VPSes and international domains are activated automatically; however, some ordered upgrades are activated manually only during normal business hours. A dedicated server can usually be activated within 2 hours during normal business hours. Servers can be brought for colocation in the time slot agreed with the sales agent. .ro domains and their derivatives are activated manually in approximately one hour during normal business hours.

• What is the anti-SPAM policy?
  • We have zero tolerance regarding the violation of national and international regulations on SPAM messages. Any complaint received at the specific email addresses will lead to the immediate and final suspension, without notice, of the service that generated the incident.

• How do you address DoS/DDoS attacks?
  • Attacks directed against customers will be automatically blocked by the protection system once a certain traffic threshold is exceeded (undisclosed for security reasons). Specialized attacks (e.g., Slowloris) can be mitigated at server level.

• Do you offer customized services?
  • We understand that in most cases configurations adapted to the specifics of the applications that will run on our servers are required — please contact us beforehand, providing as many details as possible about the online activity, and we will find the best and most accessible solutions.

• How can I change the email address of my account?
  • To change the email address of your account, please log into the client area, section "Account Details". Update the email address, save the changes, and confirm via the link sent to the new address.