Support
The support provided by our team of qualified engineers responds to the needs and demands of running and growing your business.
The business environment increasingly depends on how we communicate and on the ability to respond promptly to challenges. That is why all companies want fast, secure communication solutions that increase efficiency and provide quality solutions for the success of their business.
By becoming a NAV customer, you benefit from our technical and commercial support. Customer support is provided via a phone hotline, email and through an intelligent ticket system.
Fiber-optic internet
We guarantee the internet connection between NAV Communications and the customer's location, so support covers configuring the service on NAV Communications equipment up to the customer's equipment, where the customer is responsible for configuration. If the customer wants additional information about configuration, they can request it and will receive all necessary information from our technical department (NOC).
Colocation and dedicated servers
The services running on the server are the customer's responsibility; we ensure the conditions for the server to operate optimally. Our duty is to continuously provide electricity, constant ambient temperature and internet connectivity. Configuration, administration and optimization of the server or services remain the customer's responsibility.
If support is desired for server configuration, administration or optimization, we can provide installation, configuration, optimization and debugging services for common services (web, mail, databases, FTP, etc.) — the price is calculated based on the complexity of the situation and the time needed to resolve the task.
Data Center
Within the data center, NAV Communications ensures rack space, power supply, internet connectivity (where applicable) and constant ambient temperature. Support is provided up to access to the customer's equipment. In the event of failures, our support team (NOC) will notify the customer of the problem on the colocated equipment, and the customer will decide whether they need our support or wish to come to the data center in person. If the customer has a support and maintenance contract, that contract will be honored.