IT Services
Our experienced engineers take over your IT service tasks, letting your company run smoothly and meet your business objectives.
IT Support and On-Site Interventions
Service description
Get on-site IT interventions at your company's headquarters for IT requests that cannot be resolved remotely — eliminating potential risks and restoring employee productivity. Any incident that could affect your business will be promptly resolved by our specialists, who travel to your company's location.
+40 (21) 655-55-55Benefits
On-site interventions per contract
Proactive support per contract
SLA-guaranteed resolution times
IT solutions from certified specialists
Uninterrupted operations
Increased productivity across the company
Remote IT Support
Service description
Choosing the Remote IT Support service, you get IT support whenever you need it — based on a ticketing system that lets you quickly and easily log support requests for incident resolution. When an IT issue arises, you have multiple ways to reach our specialized team: by email, online, or by phone.
The IT support team is split across three competency levels (Level 1, 2, and 3), and each IT request is handled and resolved according to its specific complexity category.
+40 (21) 655-55-55Benefits
Remote IT support per contract
Incident resolution tracking
Support for workstation incidents
Application support and vendor escalation
Server Support and Administration
Service description
We deliver a broad range of IT services and server administration solutions — complex mail server migration projects or security solution deployments. With a team specialized in networking and beyond, your servers benefit from maximum performance and optimal operation of business-critical systems.
+40 (21) 655-55-55Benefits
Control over the initially agreed SLA
Database administration and efficient resource management
Successful deployment of performance-improving solutions
Fastest possible incident resolution
Fewer server incidents through monitoring
Proactive Remote Monitoring
Service description
Monitoring prevents service interruptions and increases the availability of your IT systems. Any potential risk on workstations or servers is flagged 24/7 through a dedicated application, letting us deliver a proactive service that keeps your IT infrastructure available.
+40 (21) 655-55-55Benefits
Remote monitoring 24/7 for workstations and/or servers
Identification of failing components or applications that may cause outages
Scheduling of monitored interventions
Reduced costs from daily activity disruptions
Computer Repair and Management
Service description
We repair desktop computers, laptops, and servers of any brand. With qualified specialists, we also install complete computer networks — from single locations to multi-floor buildings.
OS installation for desktops, servers, network storage, network-attached storage, plus configuration of routers, switches, network equipment, and cabling for Internet and telephony outlets.
+40 (21) 655-55-55Benefits
You know exactly what's wrong with the computer, which components are defective, and how much the repair costs
Antivirus and antimalware scans
Testing of all computer components
Faster operating system boot
Your equipment will be repaired the same day after diagnosis
We travel to your company's location whenever requested
IT Security Management
Service description
IT Security services bring more stability and protection to companies and their resources. Through advanced monitoring systems and proactive risk identification, our specialists intervene much faster to ensure the required security measures.
Your company's confidential data is well protected by tracking data transfers and performing periodic backups.
+40 (21) 655-55-55Benefits
Securing company data
Antivirus and antimalware scans
Productivity gains for employees through activity identification
IT Management and Strategic Support
Service description
A management service also delivers periodic reporting on the quality of IT services and proposes customized solutions for each company's needs. You receive monthly activity reports, letting you make decisions based on relevant business information.
+40 (21) 655-55-55Benefits
Business optimization through personalized IT solutions
Meetings on demand with the IT administrator assigned to your company
Better interaction with the IT support team