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ISO 9001 QUALITY ASSURANCE MANAGEMENT CERTIFIED ISO 27001 INFORMATION SECURITY MANAGEMENT CERTIFIED

Service Level Agreement

The SLA guarantees monthly service availability, the time required for repairs and financial responsibility for non-compliance.

NAV Communications guarantees business customers the quality of services delivered through an SLA (Service Level Agreement).

Together with a team of engineers specialized in data center design and implementation, we identified the best solutions to ensure operating conditions above standard, while maintaining commercial competitiveness in a market that strives for the highest possible SLA at the most accessible cost.


For every contract signed, we ensure a standard SLA level, and for particular situations NAV Communications offers the possibility of enhanced conditions.

Through the Service Level Agreement we provide an additional contractual guarantee through which we ensure:

Guaranteed internet connectivity, regardless of location, with NAV Communications providing nationwide coverage.

Granting of discounts in case service availability no longer meets the contractual parameters.

Guarantee of prompt response and resolution of issues that may arise during service delivery.

Maintaining a constant connection between customer and supplier, through the assignment of an account representative.

Want to work with us? Do not hesitate to contact us!

+40 (21) 655-55-55