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Service Level Agreement

SLA guarantees the monthly availability of the service, the time required for repairs, and the financial responsibility for non-compliance.

NAV offers business clients quality assurance of the services provided by SLA (Service Level Agreement).

Together with a team of engineers specialized in data center design and implementation, we identified the best solutions for ensuring operational conditions above standards, while maintaining commercial competitiveness in a market that tends towards a higher SLA at an affordable cost.

For each contract concluded we provide a standard level of SLA, and for particular situations NAV offers you the possibility of offering improved conditions.

Via Service Level Agreement we offer an additional contractual guarantee through which ensure:

Guaranteed Internet connection, regardless of location, NAV (nav.co) having national coverage.

Offering discounts in case the availability of the service no longer falls within the contractual parameters.

Guarantee prompt response and resolve problems that may arise during service provision.

Maintaining a constant connection between the customer and the supplier, by appointing an account representative.

Would you like to work with us or need help?

+40 (21) 655-55-55
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