Terms and Conditions
Any order placed on www.nav.ro implies acceptance of the Terms and Conditions detailed below.
How to enter into a contract
If you wish to use any hosting services offered by NAV Communications, you must first accept the specific terms and conditions for their provision. Acceptance is performed online, through the Client's consent to the application of these clauses. According to ORDINANCE No. 130 of 31 August 2000 on the legal regime of distance contracts: "The consumer has the right to notify the merchant in writing of withdrawal from the purchase, without penalty and without invoking a reason, within 10 working days from receipt of the product or, in the case of services, from the conclusion of the contract."
If you do not accept the terms and conditions set out in this document, do not use the www.nav.ro website or the services offered through it.
Definitions
Acceptable Use Policy: the acceptable use policy (which may be modified periodically) is published on our website www.nav.ro;
Provider: NAV COMMUNICATIONS S.R.L., registered with the Trade Register Office of the Bucharest Tribunal under No. J40/9914/1997, registered office in Bucharest, Strada Tămâioarei, No. 116, Office Building TAM, 1st floor, postal code 023644, tax registration code RO 10019108, account No. RO19 RNCB 0087 1316 4280 0001 opened at BCR — Banca Comercială Română, personal data operator code: 32265.
Client: The natural/legal person placing an Order;
Services: Any services offered by NAV Communications, mentioned in the Order, to be provided by NAV Communications to the Client.
Order: The agreement between NAV Communications and the Client whereby NAV Communications undertakes to deliver the services and the Client to pay the corresponding amount.
Contract: An Order confirmed by the Provider.
Client area: https://client.ro
By processing an order on www.nav.ro, the Client agrees to the website's Terms and Conditions. The order acceptance by NAV Communications is considered completed upon email confirmation. Any order not confirmed by NAV Communications shall have no contractual value.
Placing the order
After selecting the desired services and adding them to the shopping cart, the Client proceeds to payment according to the methods detailed in the Payment Methods section.
The Client undertakes to enter complete, correct, and truthful data in the form. Domain registration is carried out in accordance with applicable law. NAV Communications cannot be held liable for any damages caused by the Client providing incorrect or incomplete information.
The Client agrees to pay the value of our services in advance, for the period during which they are provided: monthly, every 3 (three) months, 6 (six) months, yearly, every 2 (two), or 3 (three) years.
Services offered
- Internet access
- Dedicated server rental services
- VPS Servers (Virtual Private Server)
- Server colocation services
- Internet domain registration
- Web hosting services
- Web hosting reseller
- Internet domain reseller
- SSL Certificates (Secure Sockets Layer)
- IP address allocation
- AS number allocation (Autonomous System Number)
- Cloud backup
- Server administration services
- IT consultancy and support services
Details about the characteristics of each service or product can be found on the site in the respective category.
Tariffs (prices)
The tariffs shown on www.nav.ro and in the client area https://client.ro are expressed in EURO and do not include VAT. Payment is made in RON at the official exchange rate communicated by the National Bank of Romania, valid on the day of payment.
The commission charged by the payment processor will be added to the tariff shown for each service or product:
- PayPal: 2.90% + 0.30 EURO
- MobilPay Card: 2.70% + 0.10 EURO
- Bank transfer: Depending on the bank
NAV Communications has the right to modify the tariffs displayed on www.nav.ro and https://client.ro, as well as to modify the characteristics of the packages offered.
Until an order is placed, NAV Communications reserves the right to modify the prices of services offered via the site at any time, and NAV Communications does not provide price guarantees or refunds in case of a price reduction or promotional offer following the purchase.
Payment method
Online payment by card
Online payment by card may be made via the Netopia MobilPay platform, under fully secure conditions. The cards accepted for payment are those issued under the logos VISA (Classic and Electron) and MASTERCARD (including Maestro, if they have a CVV2/CVC2 code).
For the correct completion of the transaction, you must provide the card code (all digits in the four groups on the front of the card, without spaces), the expiration date, the cardholder's name, and the last three digits on the back of the card printed on the signature strip (depending on the card, some information may be missing).
Card data processing is done exclusively via the Netopia MobilPay platform. www.nav.ro and/or www.client.ro do not request or store any details regarding your card.
Online payment via PayPal
Online payment may also be made via PayPal, using your PayPal account.
Payment by bank transfer
Payment by bank transfer is made only based on the proforma invoice issued by NAV Communications and sent by email to the Client.
Order processing and service delivery will be performed after payment of the issued proforma invoice is confirmed in the account below.
Beneficiary NAV COMMUNICATIONS S.R.L.
Unique registration code RO10019108
IBAN: RO71INGB0000999908931781
SWIFT code INGBROBU
Account with ING Bank N.V. Amsterdam — Colentina Branch
Regardless of the currency of your account, transactions are made in lei, at your bank's exchange rate.
Additional details can be found at: /informatii-bancare
Payment terms, suspension, additional fees, deletion of services and domains
The invoice amount is paid at the beginning of each payment period, within 7 calendar days from the date the proforma invoice is issued.
Activation of services or web (Internet) domains is performed approximately 15 minutes after payment confirmation.
Exceeding the payment due date by 2 (two) days leads to suspension of the service.
Exceeding the payment due date by 10 (ten) days leads to application of the data retention service on NAV Communications servers. The cost for the data retention service is calculated at 10% of the value of the primary service (hosting, servers, colocation, etc.), but not less than 5 EUR + VAT.
Exceeding the payment due date by 30 (thirty) days leads to irreversible deletion of the service.
Domains
NAV Communications will send the following notifications informing of a domain's expiration:
- The first notification will be sent 30 days before the domain expiration date
- The second notification will be sent 20 days before the domain expiration date
- The third notification will be sent 15 days before the domain expiration date
- The fourth notification will be sent 7 days before the domain expiration date — 7 (seven) days in advance NAV Communications automatically sends the invoice for domain renewal
- The fifth notification will be sent 2 days before the domain expiration date
The Client may at any time access the client area (https://client.ro) and generate their domain renewal invoice, or notify NAV Communications via a support ticket that they want the domain renewal invoice.
7 (seven) days before the domain expiration date, NAV Communications automatically sends the renewal invoice.
Exceeding by 30 (thirty) days the first domain renewal notification or by 7 (seven) days the invoice due date leads to domain expiration (the domain enters a 30 (thirty)-day grace period) and the application of the quarantine/grace fee of 50 EURO + VAT.
Exceeding by 60 (sixty) to 90 (ninety) days (depending on the registry) the domain expiration date leads to the Redemption Period and the application of the redemption fee of 50 (fifty) EURO up to 350 (three hundred fifty) EURO depending on the Registry.
Exceeding by 90 (ninety) days leads to irreversible deletion of the web (Internet) domain, or the rules of each Internet Domain Registry will apply.
Right of withdrawal
Each of the web hosting services benefits from a 14-day full refund guarantee. If the Client is not satisfied with our services within the first 14 days, the price paid will be refunded in full once a request is made to the payments department. The withdrawal period expires after 14 days from the day of payment.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract, using an unambiguous statement — for example, a letter sent by post, email, or using the form provided in the client area https://client.ro. To this end, you may use the service cancellation button in the client area.
To comply with the withdrawal deadline, it is sufficient to send the communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
Termination
At the Client's request, a service contract concluded with NAV Communications may be terminated with 30 (thirty) days' prior notice. Termination requests will not be accepted as long as the account has outstanding payments. Termination requests must be communicated in writing by letter sent by post, email, or using the cancellation form provided in the client area https://client.ro.
If the Client requests termination of the contract (except under the right of withdrawal) without fault of the Provider, NAV Communications, the price calculated and paid in advance by the Client for the prepaid services will not be refunded; the difference is retained by NAV Communications as compensation, considering that the Client benefited from free service installations and/or discounts for advance payment.
NAV Communications or the Client may terminate the agreement (without prejudice to other rights) if one of the parties involved materially breaches the agreement (including, but not limited to, a breach of the Acceptable Use Policy by the Client).
Uptime — service availability
The guaranteed level of service availability over the contract duration is 99.9%.
If that level is not met, the following discount scheme applies:
- 99.90% — 99.00% — The Client may request a 10% discount (7.2 hours/month)
- 98.99% — 98.00% — The Client may request a 25% discount (14.4 hours/month)
- 97.99% — 97.00% — The Client may request a 50% discount (21.6 hours/month)
- 97.00% — The Client may request contract termination.
The discount may be requested by contacting the payments department via the ticketing system provided to the Client through https://client.ro (client area), and approval of this request remains at the discretion of our company.
The monthly SLA value (Service Level Agreement = service availability) will be the maximum uptime value reported by at least 3 (three) of the following independent monitoring services:
Absence of a report from at least 3 (three) of the monitoring services listed above implies 100% availability.
Our servers' uptime is defined by OS reports and our own monitoring system, so it may differ from uptime reported by other monitoring systems.
Scheduled service interruption intervals are not subject to the monthly uptime report. Such intervals will be announced to the CLIENT at least 24 hours in advance and will occur, where possible, between 1:00 AM and 5:00 AM.
The status and uptime of our servers can be checked in real time at: https://client.ro/serverstatus.php
Backup — backup copies
The use of services is strictly the Client's responsibility. NAV Communications keeps backups but recommends keeping your own backups, given that this service is provided additionally and free of charge. Backups are not guaranteed, and they cannot be fully verified to confirm every file or directory. NAV Communications is not responsible for the loss of files and/or information.
For hosting services with cPanel or cPanel/WHM control panel, we make free daily backups with 10 calendar days retention. Additionally, the Client can create backups using their own methods or download/restore a backup using the solution provided by NAV Communications.
NAV Communications assumes no liability for the deletion or modification of files hosted on its own infrastructure. The Client is solely responsible for ensuring the integrity of data hosted on NAV's servers using their own backup methods.
NAV Communications uses internal backup procedures to restore data stored on hosting and VPS servers.
Backups are performed daily with 10-day retention and are used exclusively by NAV Communications in case of failures of its own servers. These backups cannot be restored upon Client request for any reason other than failures of NAV Communications hardware. Client restoration requests following NAV Communications server failures will be investigated through specific methods and, if found justified, will be honored.
Services suspended for any reason are automatically excluded from backup.
NAV Communications reserves the right to exclude VPS or hosting accounts which, due to their size, generate very high load on NAV Communications' backup infrastructure, caused by the large volume of data hosted on a Client's hosting account or VPS server.
NAV Communications reserves the right to exclude from backup hosting accounts and VPS servers occupying more than 10 GB of disk space.
If the service has not been excluded from the backup list and you wish to restore a backup for any reason other than physical failure of one of NAV Communications' servers, the restoration cost is 1 EUR + VAT per 1 GB occupied by the VPS server or hosting account. (For a hosting account or VPS server with 10 GB, the cost will be 10 EUR + VAT.)
NAV Communications does not provide and has not implemented (even internally) a backup solution for dedicated servers, cloud servers, cluster servers, or colocation servers. For these servers, the Client has the option to purchase a backup service from NAV Communications' offering at additional cost.
Use of services
The services offered by NAV Communications shall be used only for lawful and ethical purposes; any activities that may be considered illegal are strictly prohibited. The Client will comply with the Acceptable Use Policy and ensure that any other entity using the services complies with the Acceptable Use Policy as well.
According to legal provisions, sending commercial communications by email is prohibited, except where the recipient has previously given explicit consent to receive such communications.
Sending messages to a large number of email addresses (mass email) may be performed using our servers or via other servers to promote any site hosted on our servers, only in accordance with applicable law. Any complaint received in this regard will be immediately forwarded to the Client to resolve the issue between the two parties involved (Client and complainant); however, NAV Communications may resort directly to suspending or deleting the provided service based on the scale and severity of the complaint.
All services provided by NAV Communications are used and administered by the Client, and use of these services is entirely the Client's responsibility. NAV Communications has no or limited access to the information or activities being conducted and is not liable for non-compliance with applicable laws or infringement of trademark or copyright rights of their holders. NAV Communications complies with legal provisions and will act on any complaint received from prejudiced persons or institutions/authorities/organizations, complaints that create at least a reasonable appearance of legality.
Prohibited uses
NAV Communications servers may only be used for lawful purposes. Transmission, storage, or distribution of any information, data, or materials that violate applicable laws or that may directly facilitate violation of any legal provision is prohibited.
The Client undertakes not to use the provided services in any form or under any circumstances for communicating, referring to, or directing to any of the following:
- materials or informational content that infringes copyrights, trademark rights, or any other intellectual property right belonging to a third party;
- nudity, pornography, any image or text with sexual or obscene content, without compliance with applicable legal conditions;
- child pornography;
- threats, abuse, harassment, defamatory statements;
- any image or text intended to encourage xenophobia;
The following activities are prohibited:
- using NAV Communications services to create or transmit computer viruses, worms, flooding, mail bombing, or engaging in denial of service attacks;
- use of proxy or IRC scripts, or scripts of the FormMail, PhpShell type or similar, including commercial scripts with known security holes, Chat rooms, IRC Egg Drop bots, torrent trackers, etc.;
- on web hosting servers, scripts such as online chat, steam status, game tracker, hostbill, whmcs, Clientexec, blesta are prohibited;
- collection of personal information for use for illegal purposes;
- unauthorized access to data, systems, or networks (phishing, spoofing, proxy, hacking, sniffing, etc.), including any attempt to probe, scan, or test the vulnerability of a system or network or to create security breaches without authorization from the owner of the network or system;
- any interference with the service provided to a user, with a server or network, such as: mail bombing, flooding, deliberate actions to overload the system;
- forgery of TCP-IP packets or any part of an email header;
Any script that presents a potential security risk or may affect server performance or network security will be automatically shut down or removed, without prior notice.
Pursuant to the provisions of E-commerce Law No. 365/2002, as amended, NAV Communications will act promptly to remove or block access to any activity or information which, by its nature, may harm the rights of a third party.
Use of resources
The Client shall consider that web hosting, reseller, and VPS packages are located in a shared space (server); therefore, excessive resource use over a prolonged period by the Client or their clients will not be accepted. Accounts harming our servers will receive a notification to resolve the issue within 12 (twelve) hours, as long as the damages are not significant. Otherwise, those accounts may be suspended until the situation is resolved. If the Client fails to address the issues notified to them within 2 (two) days from the notification date, NAV Communications may, at its sole discretion, terminate the contract and delete the service.
Responsibilities
The Client is responsible for updating the contact and billing information mentioned in their account. NAV Communications bears no responsibility for damages resulting from the Client failing to make necessary updates.
The Client is responsible for maintaining the security conditions of the username, passwords, and other sensitive information. If there is any doubt, the Client must change or request the change of authentication data using the password reset form at https://client.ro/pwreset.php or by contacting the support team.
NAV Communications shall not be liable for damages caused by temporary server unavailability, regardless of the cause. This provision also includes damages resulting from data corruption or loss.
Processing of personal data
NAV Communications S.R.L. is registered under number 32265 in the General Register of the National Supervisory Authority for Personal Data Processing, in accordance with Law 677/2001 for the protection of persons regarding the processing of personal data and the free circulation of such data.
According to the requirements of Law No. 677/2001 for the protection of persons regarding the processing of personal data and the free circulation of such data, as amended and supplemented, NAV Communications is obliged to securely manage the personal data you provide to us about yourself, only for the specified purposes.
The purpose of data collection is: providing services, informing users/clients about their account status on www.client.ro, informing users/clients about order progress and status, evaluation of the services offered, commercial activities, product and service promotion, marketing, advertising, media, administration, development, market research, statistics, sales tracking and monitoring.
By filling in your data in the account creation and/or Order form, you unconditionally declare that you accept that your personal data will be included in the NAV Communications database, a company registered in the personal data processing register under number 32265, and you give your express and unambiguous consent for all this personal data to be stored, used, and processed without territorial and/or temporal limitation by NAV Communications, its affiliates, and collaborators for the conduct and/or carrying out by NAV Communications, its affiliates, and collaborators of activities such as, but not limited to, commercial activities, product and service promotion, marketing, advertising, media, administration, development, market research, statistics, sales tracking and monitoring. You also give your express and unambiguous consent that this personal data may be transferred (assigned) by NAV Communications to its affiliates as well as to other entities.
By reading these Terms and Conditions, the Client acknowledges that they are guaranteed the rights provided by law, namely the right of information, the right of access to data, the right of intervention, the right of objection, the right not to be subject to an individual decision, and the right to bring legal action in case of violation of their rights guaranteed by Law No. 677/2001 for the protection of persons regarding the processing of personal data and the free circulation of such data.
At the same time, the Client has the right to object to the processing of personal data and to request its total or partial deletion.
Based on a written, dated, and signed request sent by email to office@nav.ro or by post to: Strada Tămâioarei, No. 116, Office Building TAM, 1st floor, Bucharest, Sector 2, postal code 023644, you may exercise, free of charge, the following rights:
- once a year, to receive confirmation of whether personal data are processed or not;
- to intervene on the transmitted data;
- to object to the processing of data for justified and legitimate reasons related to your particular situation;
- to request data deletion, except in cases provided by law.
Force majeure
Neither party shall be liable for the non-performance of its contractual obligations if such non-performance is due to an event of force majeure, in accordance with applicable law.
Applicable law — jurisdiction
The contract is subject to Romanian law. Any disputes arising between NAV Communications and the Client will be resolved amicably or, if not possible, the disputes will be settled by the competent Romanian courts in Bucharest.
Intellectual property rights
All materials embedded in this site are the intellectual property of NAV Communications. These materials may not be copied or reproduced.
Final provisions
In addition to the Terms and Conditions displayed above, NAV Communications may, depending on the service purchased by the Client, conclude additional service provision contracts, in which case the conditions thus established will be valid between the parties. Thus, the Terms and Conditions represent a general framework contract that may subsequently be modified by agreement of the parties through the signing of additional contracts or annexes.
NAV Communications reserves the right to modify its policy and service usage conditions without prior notice.
CONSUMER HOTLINE — INFOCONS — 021.9551
Consumer Protection Commissariat of the Municipality of Bucharest
Address: Str. Transilvaniei, No. 2, Bucharest, Sector 1, postal code 010798
\tTel.: 021/310.63.75 — complaints office
\tTel: 021/310.63.79
\tFax: 021/310.63.80