Backup Policy
For hosting services with the cPanel or cPanel/WHM control panel, we provide free daily backups with a retention period of 10 calendar days. Additionally, the Client can create backups using their own methods or download/restore a backup using the solution provided by NAV.
NAV assumes no liability for the deletion or modification of files hosted on its own infrastructure. The Client is solely responsible for ensuring the integrity of data hosted on NAV's servers using their own backup methods.
NAV uses internal backup procedures to restore data stored on hosting and VPS servers.
Backups are performed daily with a 10-day retention period and are used exclusively by NAV in the event of failures of its own servers. These backups cannot be restored upon Client request for any reason other than failures of NAV hardware. Client restoration requests following NAV server failures will be investigated through specific procedures and, if found to be justified, will be honored.
NAV reserves the right to exclude VPS or hosting accounts which, due to their size, generate very high load on NAV's backup infrastructure — load caused by the large volume of data hosted on a Client's hosting account or VPS server.
NAV reserves the right to exclude from backup hosting accounts and VPS servers that occupy more than 10 GB of disk space.
If the service has not been excluded from the backup list and you wish to restore a backup for any reason other than a physical failure of one of NAV's servers, the restoration cost is 1 EUR + VAT per 1 GB occupied by the VPS server or hosting account. (If the hosting account or VPS server uses 10 GB, the cost will be 10 EUR + VAT.)
NAV does not provide and has not implemented (even internally) a backup solution for dedicated servers, cloud servers, cluster servers, or colocation servers. For these servers, the Client has the option to purchase a backup service from NAV's offering at additional cost.